FAQ
Feel free to email us at thesweetbayshop@gmail.com if you have further questions or didn't see your question answered here!
We are open and here to help during the following times:
Monday-Saturday: 9am-5pm
Sunday: 10am - 4pm
Our online store is open 24/7!
Q: What is your typically processing time for online orders?
Please allow 2 business days for online order processing.
Q: What carrier do you use for online orders?
You can pick up in store if you are local or we ship via USPS
Q: Where do we park when we get to Sweetbay?
We have plenty of on-street parking around the shop! Yay! There is also a parking lot directly across the street at the Americal Civic Center. *Please do NOT park in the driveways on either side of our building.
Yes, absolutely! Just select Store Pickup during checkout and pick up during our regular store hours. Please feel free to come inside to pick up or call the store and we will bring your order to your car.
We may need a little time to put your order together - so please give us a call before you plant to come by. You may also choose future pick up dates at checkout if you don't need it immediately.
Q: Do you deliver?
We do deliveries Monday-Saturday within Wakefield and our close surrounding communities. Select delivery at checkout and enter your zip code to see if it is a town we serve.
Q: Can I return or exchange an item I ordered in-store or online?
Please head to our our Return/Exchange
Q: What happens if my order arrives broken?
We're so sorry that happened! We do our best to pack your items carefully but sometimes accidents happen during transit. Please reach out to thesweetbayshop@gmail.com and send us photos of your broken item(s) along with your order number. We will re-send that item immediately! If the item is no longer in stock we will do our best to make sure you are taken care of.
Broken items do not need to be mailed back to us.
Q: Do you provide gift wrapping?
We are happy to wrap your items in our signature tissue and Kraft bags with a ribbon. If you would like a handwritten note enclosed with your order, please add that detail in the special instructions at checkout.
Q: Do you ship worldwide?
Sorry we do not offer worldwide shipping at this time.
Q: How quickly do you respond to a customer service question?
We will respond to your questions within 24 hours and typically much faster!
Q: I saw something on Instagram, but I can’t find it on your site. What do I do?
We just can’t list all of our unique items on our website. Please send us a direct message or call the shop at 781-245-8451 to ask about the item!
Q: Can we reach out to you for gift recommendations?
Our store associates are always happy to assist with gift recommendations! It's one of the best parts of our day helping put together a special gift box. Please call the shop at 781-245-8451 and we will be happy to help!
Exchanges, etc
We will happily exchange your item if it wasn’t quite right. If you prefer, we can also offer you a merchandise credit to use at another time. We offer returns on any broken or damaged items.